Caffeinated CrossFit Jan 2017 Member Satisfaction Survey Results
Caffeinated CrossFit, Smryna, GA
We asked our members about their Caffeinated CrossFit experience.
Thank you to all of you who took the time to complete our survey sent out last month.
Here are the results of the survey along with our thoughts and how we plan to make Caffeinated CrossFit even better:
Question #1: How likely is it that you would recommend Caffeinated CrossFit to a friend or colleague?
Average Satisfaction: 9.3/10 where 10 means you are extremely likely to recommend us?
Question #2: What is the best thing about Caffeinated CrossFit?
We see that community has edged out coaching as the most important factor you consider when choosing us or any gym.
To continue to community, we host monthly challenges, monthly cookouts, award athlete's of the month, and now we have monthly newsletters and a receptionist (Kyle Walden) to promote and plan our events! We love the Caffeinated Community and we love to watch it grow and thrive. All new ideas welcome!
Question #3: How would you rate the cleanliness of Caffeinated CrossFit?
We still have our cleaning schedules for equipment, floors and bathrooms. These are still being signed off on and the staff is also more aware to spot clean if there are big messes. There are some things we're not going to be able to help, such as the building being old and we don't have the funds to rebuild the bathrooms to higher standards than what they are now.
Any extra help cleaning up after yourselves while working out is highly appreciated as well!! We are hoping to lead by example and help each other put equipment away as well as help each other clean up so that we can all work out in a great, clean environment!
Question #4: What do the staff at Caffeinated CrossFit do well?
Getting this sort of feedback reinforces us to do better everyday in what we already do well. Thank you guys for giving us a boost in our spirits!!
Question #5: What could the staff at Caffeinated CrossFit do better?
Even though we like warm and fuzzies, these comments are even more important to us and will help us become better coaches, keeping us from getting complacent. Basic business management training says that if someone says something, more than one person is thinking it. Hopefully we have fostered a deeper relationship with all of you guys so that if there is something that we can improve upon that can help you become more successful, we can openly talk about it and we can address what we are doing inadequately as a coaching staff.
Nice try on the burpees though... Mark still loves em... :)
Question #6: If you could change one thing about Caffeinated CrossFit, what would it be?
We will look into every single one of these that we can help... except burpees.
Structural items: (AC/Heat/ Showers) not only takes a lot of capital, but also needs the landlord's permission to do as well as very structure dependent (again, old building, not insulated, etc). At this time, we are still not planning on adding showers, AC/ Heat.
Scheduling items: If there is enough demand, we will change up the schedule and give it a trial period to see how everyone responds to it. So if you really want the class times to change, come talk to us so we know, and we will analyze and restructure the class times as needed! (6 am on Saturday? You sure...? Hehehe...)
Question #7: Any other feedback or recommendations to help make CCF a better place to workout and be a part of?
We're going to keep doing our best to help everyone achieve their respective goals. Even though this form helps us get information on where we can improve or where we've slipped, we hope you guys will actively talk to us about anything else we can do to help make your journey successful!
See you guys in the gym!
PS: Boat season soon!!
Once again, thank you so much for all the responses and for being part of the Caffeinated CrossFit community!
-Christine and Way Joe Lee